How many unresolved bugs are there in your system right now?
Yes, yes, smarty-pants: the ones you already know about.
Ten? Fifty? Two hundred? More?!
I find it frighteningly common to see teams let a huge backlog of bugs build up. They set up a trusted system like Jira or Bugzilla and then use it as a dumping bucket for a whole variety of irritations, glitches, missing features, and genuine defects.
Pretty soon the list becomes un-managably large. Nobody dares go in there, because it’s full of bad news. This drains the team’s energy and morale.
Getting on top of, and staying on top of your bug list is hugely important, and I outline my thoughts and experiences on achieving that below.